Instrument Service Contracts and Customer Technical Support
CLC at Your Service – 11-2019
Instrument Service and Service Contracts
- Affordable Service Contracts on the following instruments: CLC720, CLC480, CLC6410, and Olympus AU Systems, CLC800, CLC1600, CLC720i, BiOLiS 24i, EasyRA
- Preventative Maintenance included in service contracts
- 24 Hour Response
- Hotline Support and Remote Diagnostics
- Nationwide Field Service Engineers, adherence to CGMP protocols and standard operation procedures through an effective FDA regulated Quality System.
- Instrument On-Boarding and Installation
- Software Upgrades
Validation/Verification Assistance
- Nationwide Application Specialists
- Reagent Conversion Assistance for those customers converting to CLC Reagents
- Instrument Validation and Verification Assistance
- 6-Month Calibration Verification Assistance (remote and on-site options available)
- Customer receives Validation Binder with compressed statistical data using EP Evaluator
Hotline Support
- Troubleshoot total system (instrument, reagent, controls & calibrators)
- Live person 8 AM to 8 PM ET
- FDA compliant for complaint handling
State-of-the-Art Training Center (get pictures)
- Customers train on pre-analytical, analytical, and post-analytical aspects of instrument use to ensure effective instrument operation
- Customers receive hands-on training of the operation, maintenance, and troubleshooting
- Customer provided with technical documentation such as Operator Manual, Training Manual, Package Inserts, and Safety Data Sheets
- Operator Training Certificates issued
- Board-Certified Corporate Trainer
Service Center
- Parts bank for all products with overnight service
- Instrument history – tracked and recorded by serial number
- Instrument refurbishment of CLC720, CLC480, CLC6410, and Olympus AU Systems, CLC800, CLC1600, CLC720i, BiOLiS 24i