Instrument Service and Service Contracts

• Affordable Service Contracts on the following instruments: CLC720, CLC480, CLC6410, and Olympus AU Systems, CLC800, CLC1600, CLC720i, BiOLiS 24i, EasyRA
• Preventative Maintenance included in service contracts
• 24 Hour Response
• Hotline Support and Remote Diagnostics
• Nationwide Field Service Engineers, adherence to CGMP protocols and standard operation procedures through an effective FDA regulated Quality System.
• Instrument On-Boarding and Installation
• Software Upgrades

Validation/Verification Assistance

• Nationwide Application Specialists
• Reagent Conversion Assistance for those customers converting to CLC Reagents
• Instrument Validation and Verification Assistance
• 6-Month Calibration Verification Assistance (remote and on-site options available)
• Customer receives Validation Binder with compressed statistical data using EP Evaluator

Hotline Support

• Troubleshoot total system (instrument, reagent, controls & calibrators)
• Live person 8 AM to 8 PM ET
• FDA compliant for complaint handling

State-of-the-Art Training Center (get pictures)

• Customers train on pre-analytical, analytical, and post-analytical aspects of instrument use to ensure effective instrument operation
• Customers receive hands-on training of the operation, maintenance, and troubleshooting
• Customer provided with technical documentation such as Operator Manual, Training Manual, Package Inserts, and Safety Data Sheets
• Operator Training Certificates issued
• Board-Certified Corporate Trainer

Service Center

• Parts bank for all products with overnight service
• Instrument history – tracked and recorded by serial number
• Instrument refurbishment of CLC720, CLC480, CLC6410, and Olympus AU Systems, CLC800, CLC1600, CLC720i, BiOLiS 24i