CLC at Your Service – 11-2019


Instrument Service Contracts and Customer Technical Support

Instrument Service and Service Contracts

  • Affordable Service Contracts on the following instruments: CLC720, CLC480, CLC6410, and Olympus AU Systems, CLC800, CLC1600, CLC720i, BiOLiS 24i, EasyRA
  • Preventative Maintenance included in service contracts
  • 24 Hour Response
  • Hotline Support and Remote Diagnostics
  • Nationwide Field Service Engineers, adherence to CGMP protocols and standard operation procedures through an effective FDA regulated Quality System.
  • Instrument On-Boarding and Installation
  • Software Upgrades

Validation/Verification Assistance

  • Nationwide Application Specialists
  • Reagent Conversion Assistance for those customers converting to CLC Reagents
  • Instrument Validation and Verification Assistance
  • 6-Month Calibration Verification Assistance (remote and on-site options available)
  • Customer receives Validation Binder with compressed statistical data using EP Evaluator

Hotline Support

  • Troubleshoot total system (instrument, reagent, controls & calibrators)
  • Live person 8 AM to 8 PM ET
  • FDA compliant for complaint handling

State-of-the-Art Training Center (get pictures)

  • Customers train on pre-analytical, analytical, and post-analytical aspects of instrument use to ensure effective instrument operation
  • Customers receive hands-on training of the operation, maintenance, and troubleshooting
  • Customer provided with technical documentation such as Operator Manual, Training Manual, Package Inserts, and Safety Data Sheets
  • Operator Training Certificates issued
  • Board-Certified Corporate Trainer

Service Center

  • Parts bank for all products with overnight service
  • Instrument history – tracked and recorded by serial number
  • Instrument refurbishment of CLC720, CLC480, CLC6410, and Olympus AU Systems, CLC800, CLC1600, CLC720i, BiOLiS 24i
CLC720 logo
CLC480 logo
CLC6410 logo
CLC800 logo
CLC1600 logo
EasyRA logo - from Carolina Liquid Chemistries