For Customers

Support and Resources for New and Current Clients

Our customers, many of whom have been with us since the 1990s, know very well the business importance of exceptional service. We provide ongoing service and support for all of the Carolina Liquid Chemistries chemistry analyzer and reagent users.

For New Customers

New Customer Setup
Credit Application
New Customer Test Menu Selection

Customer Support

Customer Service Phone — 877-722-8910 opt. 1
Customer Service Fax — 714-529-7170
Customer Service Email — [email protected]
Technical Support Phone — 877-722-8910 opt. 2

Chemistry Instruments Service Contracts Offered for:

  • CLC6410
  • CLC1600
  • CLC800
  • CLC480
  • Biolis24i
  • CLC720
  • CLC720i
  • Olympus AU400
  • Olympus AU680
  • Olympus AU640
  • Olympus AU2700
  • Mindray BC-3200
  • Synchron CX3
  • Synchron CX4
  • Synchron CX5
  • Synchron CX7
  • Synchron CX9
  • Synchron DXC
  • Synchron LX20
  • BS200

Hours of Operation

Our standard hours of operation are 8 am to 5 pm EST, Monday through Friday, with emergency support available. Our service engineers are factory trained and our response time just within 24 hours nationwide. Our customers rave about the savings on their service contracts and quality of our work.

Terms and Conditions

Pricing

Carolina Liquid Chemistries Corp. participates in some group-purchasing contracts and offers products through local distributors who may be able to provide special pricing and services. Call Carolina Chemistries or your local sales representative for complete information on volume discounts and other pricing options available to you.

Shipping

Orders are processed and shipped until 4 PM Pacific Standard Time. This means you may place orders up to 7 PM on the east coast and receive them by 10 AM the next morning. Unless you specify otherwise, orders are shipped by the fastest and most economical method. We have selected UPS and FedEx for all domestic deliveries. Refrigerated goods are shipped to arrive in three days. Non-refrigerated goods may be shipped by ground unless needed earlier. Products ordered may be filled from different warehouses and items may ship and arrive at different times. We will not charge customers freight for product shipping more than four business days after order is processed and credit cleared for shipment.

Return Policy

All return products and instruments, by standard operating procedure, must have a Return Goods Authorization (RGA) and the return is to be approved by management. All products ( instruments and reagents) are not returnable after 30 days from the date received. Items returned for credit must be in the original package (unmarked and unopened), must be unexpired, have been stored and handled properly and should include a copy of the packing slip. Drop Shipments, special orders, special stock, opened products and instruments are not returnable or refundable unless the reason for the return results from a manufacturer defect, in which Carolina Liquid Chemistries has had the opportunity to replace and a formal complaint has been made, a complaint number assigned, investigated and confirmed by the Quality Assurance department that there is indeed a defect. In the event the wrong product is ordered and/or a return is approved, a restocking fee of 25% will apply.

Payment Options

CAROLINA CHEMISTRIES accepts cash, check, VISA, MasterCard and American Express for payments on accounts. Terms: Net 30 Days from date of invoice. Accounts over 30 days are subject to a 1.5% monthly finance charge on any balance. Initial orders may be shipped COD or require prior credit approval. All equipment purchases paid in cash require a deposit. For lease: Payment is due upon delivery and service installation.

We reserve the right to decline the acceptance of any order. Prices are subject to change without notice.