CLC at Your Service

Instrument Service Contracts and Customer Technical Support

Instrument Service Contracts

Field Service Engineers

  • Factory Trained – CLC720, CLC480, CLC6410, and Olympus AU Systems
  • Average 10 years experience
  • Nationwide / Prompt and Courteous

Field Technical Support

  • Medical Technologist
  • On-site trouble-shooting, validation assistance, and QC experts
  • Installation and training / Reagent conversion with validation assistance

Hotline

  • Trouble shoot total system (instrument, reagent, controls & calibrators)
  • First line of defense escalates to field technologist or engineers
  • Live person 8 AM to 8 PM EST with call backs after 8 PM
  • FDA compliant for complaint handling

Training Center

  • Professional staff train on operation, maintenance, and troubleshooting
  • Technical binders – Operator, Validation, Procedure manual templates
  • News Letters – Quarterly publication of latest updates

Regulatory and Quality

  • Documentation for FDA clearance, NGSP, CLIA, and SDS
  • Access to Package inserts, Parameters, and EP Evaluator
  • Adherence to CGMP protocols for Engineer training and standard operation procedures through an effective FDA regulated Quality System.
  • ISO Certified

Reagents

  • Standardized reagents across all platforms
  • Bar-coded reagents for CLIA compliance and unique device identification
    • Documents lot numbers, calibration stability – a troubleshooting essential
    • Documents expiry dates and correct parameters – assures compliance

Service Center

  • Instrument refurbishment and rebuilding
  • Parts bank for all products with overnight service
  • Instrument history – tracked and recorded by serial number
  • Service Contract and PM tracking
  • Software upgrades where applicable